Support

Account

I didn't get the confirmation email

Check your spam or promotions folder. Links expire after a while — if yours did, sign up again with the same email to get a new one.

I forgot my password

On the sign-in screen, tap Forgot password? and enter your email or username. We'll email you a link to choose a new password — you can open it on any device. Check spam or promotions if it doesn't arrive within a few minutes.

Can I sign in with my username?

Yes — the sign-in screen accepts either your email or your username.

How do I delete my account?

In the app: Profile → Account settings → Delete my account. Without the app: use the account deletion page.

KKB Plus & Remove Ads

What's the difference?

KKB Plus (monthly or yearly) unlocks receipt photos, unlimited recurring entries, data export and no ads. Remove Ads is a one-time purchase that only turns off ads.

I paid but don't see it

Make sure you're signed in to the same KKB account, then open the Plus screen and tap Restore purchases.

How do I cancel KKB Plus?

Android: Google Play → Profile → Payments & subscriptions → Subscriptions → KKB. iPhone: Settings → your name → Subscriptions → KKB. You keep Plus until the end of the period you paid for.

Can I get a refund?

Refunds are handled by the store you paid through: Google Play refunds or Apple's Report a Problem.

Splitting

A friend can't find me

They can search for your exact username. Make sure the connection request was accepted on both sides.

A scanned receipt is wrong

Tap any item to fix its name or price before saving. Clear, flat, well-lit photos read best.